Rentals Terms and Conditions

Katherine Anne Rentals Terms and Conditions

 

By placing a booking with Katherine Anne Rentals, you agree to the following Terms & Conditions.

All garments remain the property of Katherine Anne Rentals at all times.

By completing your booking, you acknowledge that you have read and accepted these Terms & Conditions.

Katherine Anne Rentals reserves the right to amend these Terms & Conditions at any time without prior notice.

Bookings & Payment

  • Full payment is required to confirm and secure your booking.
  • Rental periods are generally 3 days, beginning from the date your garment is delivered or collected.
  • Your booking is not confirmed until payment has been received.
  • Additional charges may apply for garments returned after the agreed return date.

Sizing & Fit

  • Please read garment descriptions and sizing information carefully before making your booking.
  • If you're unsure about sizing, we encourage you to contact us or book a try-on appointment before hiring.
  • Refunds or exchanges cannot be provided for change of mind or incorrect sizing once your booking has been confirmed.


Cancellations & Refunds

Order Cancellations

  • Orders cancelled within 12 hours of booking may receive a refund, provided the garment has not been dispatched or collected. A 10% administration fee will be deducted.
  • Cancellations made more than 3 days before your event may be eligible for store credit at the discretion of Katherine Anne Rentals.
  • Once a garment has been posted or collected, cancellations, refunds and store credits are no longer available.

Delivery Delays

  • While we do everything possible to ensure your garment arrives on time, Katherine Anne Rentals cannot be held responsible for courier delays that are outside of our control.
  • If a delivery is delayed and does not arrive before your event, a refund will not be provided. Store credit may be considered at our discretion.

Shipping

  • Postal rentals are typically dispatched 2-5 days before your event via overnight courier.
  • Once your parcel has been handed to the courier, Katherine Anne Rentals cannot accept responsibility for courier delays, lost parcels or delivery issues outside of our control.
  • Rural deliveries incur an additional shipping charge and may require an extra 1-2 business days for delivery. All rural addresses need to be disclosed of when booking. If not disclosed Katherine Anne reserves the right to cancel your booking at any time, on which a refund will be issued.
  • It is your responsibility to provide accurate shipping details. Katherine Anne Rentals cannot be held responsible for parcels delivered to an incorrect address supplied by the customer.

Damage & Loss

  • Garments must be returned in the same condition they were received, allowing for normal wear.
  • If a garment is returned with excessive staining, rips, burns, missing embellishments, broken zips or other damage beyond normal wear, the renter will be responsible for any cleaning, repair or replacement costs.
  • If a garment is lost, stolen or deemed beyond repair, the renter will be charged the garment's full retail value (RRP), as listed on the product page. Payment must be made within 30 days of the rental date.
  • If damage or loss prevents a garment from fulfilling future bookings, Katherine Anne Rentals reserves the right to recover any associated loss of rental income.

Pick-Up Orders

  • Pick-up bookings can be made up to 2 days before your event, subject to availability.
  • Garments are available for collection the day before your booking between the agreed collection hours.
  • All pick-up orders must be returned to the same collection location and must not be posted.

If a pick-up garment is returned

Damaged on Arrival

  • If your garment arrives with damage that was not disclosed in the product description, please contact us within 10 hours of receiving or picking up your order.
  • Clear photographs must be provided (including the damaged packaging if applicable) and the unworn garment must be returned by the next business day for assessment before any refund or credit is considered.

 

Returns

Postal Rentals

  • Please place your garment into the prepaid return courier bag provided and lodge it over the counter at your nearest NZ Post store (not a post or courier drop box) by 12:00pm on the next business day following your event.
  • Please do not organise your own return postage, as this may affect tracking and insurance.

Pick-Up Rentals

  • Garments collected via pick-up must be returned to the same location in the original garment bag provided.
  • Pick-up rentals must be returned by 12:00pm on the day after your event unless otherwise agreed.

Late Returns

  • A late fee of $20 per day applies to garments that are not returned by the required deadline.

Garment Care

  • Please do not wash, dry clean or attempt to repair the garment yourself.
  • Simply return it after wearing it and our team will take care of the cleaning.

 

TRY ON'S

To ensure every client enjoys a personalised and seamless experience, please read the following before booking your try-on appointment.

All try-on appointments are by appointment only, walk-in appointments are not available.

Appointments are $20 and payment is required to secure your appointment.

Try-on fees are non-refundable. The fee will be deducted off of your total hire cost when you hire a dress with us.

Each appointment is 30 minutes long.

You are welcome to try on as many dresses as time allows during your appointment.

You may bring one additional person with you, either as a support person or someone else trying on.

Dress availability cannot be guaranteed for try-on appointments, as garments may be hired before your appointment date. If you have specific dresses in mind, we recommend checking availability when making your try on booking.

If you require additional time, extended appointments may be available by prior arrangement. An additional appointment fee will apply.

Please handle all garments with care during your appointment.

Clients are responsible for any damage caused to garments during a try-on, including (but not limited to) rips/holes, broken zips, stains, or any damage requiring repair or replacement of the garments.

For access to the studio please DO NOT park directly in front of the house. You may park in the driveway or Carnavon St. Please avoid parking in or across neighbouring driveways. Come to the front door to access the Katherine Anne Studio.

Thank you for choosing Katherine Anne Rentals. We can't wait to help you find a dress that makes you feel confident, comfortable, and amazing for your special occasion.