Returns Policy

Returns Policy

If your item arrives and does not fit or isn't quite what you imagined, no worries! If you follow the below policy you will be able to return or exchange your item. 

The returns policy is valid for 14 days. The 14-day period begins the day your order has been delivered. No returns or exchanges can be offered after the 30-day period has finished or for any bespoke or custom pieces.

In order to be eligible for a return or exchange, items must be unworn and in original condition, with tags still attached and in the original packaging.

If you would like to make a return please contact info@katherineanne.co.nz to request a return. If your return is approved you will be required to send back your item as per the instructions that will be emailed to you. Please DO NOT send your item back unless you have received approval for your return. 

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item. 

Refunds

Once your return has been accepted and we have received and inspected it, you will receive an email notifying you that your return has been received. You will also be notified of the approval or rejection of your refund. If your refund gets approved, it will then be processed and you will be refunded through your original payment method. Please allow up to a week for this to come through, depending on which payment method was used initially.

*Sale items, bespoke and custom pieces are not eligible for a refund, along with any items returned that do not meet the above criteria.*